Investigative Specialist/UIR Coordinator

Piscataway Township, NJ

Job Title:Investigative Specialist/UIR Coordinator

Reports to: Director of Compliance & Quality Assurance

The following statements are intended to describe the general nature and level of work to be performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of an incumbent.

*Contributes to ensuring strict organizational compliance with state and federal regulations and requirements through initial inspections and investigation, resolution, and documentation of alleged incidents of abuse, neglect, and/or exploitation of persons served and other investigation types as assigned.

Essential Responsibilities:

  • Conducts investigations of alleged incidents of abuse, neglect, and/or exploitation of persons served or staff in accordance with established Friends of Cyrus II (FOCII) policies and procedures: performs preliminary fact-finding of alleged incident; identifies and conducts investigative interviews of appropriate parties; gathers relevant information; determines sequence and timing of events; obtains written statements; reviews records of service recipients and other pertinent records; collaborates with external regulators, representatives, auditors, etc. Based on investigative process, arrives at a conclusion, completes all required reports and notifications, performs necessary follow-up to prompt timely resolution and closure, partners with program and clinical leadership to develop program actions and recommends for clinical and administrative system and procedural changes to improve performance outcomes, and ensures that all components of the investigation are completed and maintained in strict confidentiality. Maintains official investigation correspondence. Submits investigation reports internally and externally utilizes a system of documentation that is professional, efficient, accountable, and conforms to federal, state and established FOCII policies and procedures.
  • Provides support and assistance to the Director of Compliance & Quality Assurance with ensuring that FOCII and its programs and services operate at all times in strict accordance with regulations and guidelines as defined by the N.J. Department of Human Services (DHS), Division of Developmental Disabilities (DDD), other stakeholders/regulatory entities, and FOCII established policies and procedures.
  • Works jointly with Director of Compliance & Quality Assurance to establish and monitor the organization’s approach to investigating allegations of abuse, neglect, exploitation of persons served, and/or other types of events, to ensure the health, safety, and welfare of clients served by FOC II. Conducts regularly scheduled meetings with program leadership to address risks and safety issues identified in investigations in order to prevent future incidents and to minimize the operational and financial impact to FOCII for failure to comply with current and changing state and federal laws, regulations, articles, mandates, licensing, accreditation, operational, and administrative compliance requirements.
  • Serves as the organization’s first point-of-contact for the reporting of alleged incidents of abuse, neglect, exploitation of persons served, or other types of events on an as needed basis including evenings, weekends and holidays: via compliance line monitoring; processing incidents; fielding calls from program leadership; point person for state communications for incidents; submitting unusual incident reports externally; entering all UIR’s into department’s data monitoring system; debriefing Director of Compliance and Quality Assurance on incidents, and monitoring. Reviews allegations and gathers additional information needed to determine the validity of reported incidents.
  • Identifies organizational risks and keeps Director of Compliance and Quality Assurance continually informed of critical situations that may impact the organization, clients served, and staff to ensure potential issues of concern are promptly addressed and resolved. Conducts compliance checks and follow up for compliance line calls that trigger investigation threshold specific to person served treatment or guardian dissatisfaction. Makes recommendations to Director of Compliance and Quality Assurance regarding appropriate course of action.
  • Conducts new staff training and annual staff re-certification trainings on preventing abuse, neglect, exploitation, and rights violation and ethics and boundaries as needed.
  • Supports the department in responding to specific requests from licensing and other state agencies for results of investigations and other information related to alleged incidents of abuse, neglect, exploitation of persons served, or other types of events.
  • May coordinate activities associated with departmental report preparation; e.g., data gathering and preparation of risk management committee reports and Bancroft Board of Director reports. Gathers and disseminates pertinent data and may prepare charts and graphic illustrations to demonstrate trends in performance, patient care, etc., both positive and negative, for review by Director of Compliance and Quality Assurance.
  • Conducts Plan of Correction Audits from previous investigation program actions and recommendations. Participates in promoting and facilitating a team approach to compliance by effectively collaborating with all FOC II programs and departments to identify and address current and potential compliance issues. Serves as a resource to program management and others regarding various compliance regulations and requirements.
  • Willingly cooperates in any inspections or investigations to include both internal and external investigations and/or inspection processes.
  • Performs other investigative and audit related duties as assigned or as necessary. Remains flexible and adaptable in work schedules and work assignments as defined by departmental needs.
  • Abides by the FOC II Code of Ethics, Mission Statement, and Vision Statement in promoting ethical behavior, establishing relationships and providing guidance in decision-making situations.
  • Remains current with required training certifications, meets state-regulated licensing and regulatory accreditations, and adheres to mandatory requirements.
  • Maintains effective verbal and written communications with colleagues, those served, and their family members and/or guardians when applicable.
  • Maintains a safe and respectful environment, free of abuse, neglect, or exploitation; does not allow weapons, threats, bullying or intimidation.
  • Reports any violations to the appropriate individual as soon as the incident occurs. If witness to any violation provides immediate assistance in partnership with program management.
  • May be required to perform other duties as assigned.

Position Requirements:

Education & Experience:

Bachelor’s degree in Social Work, Education, Criminal Justice, Human Services or related field required. Relevant work experience of five years in risk management operations, criminal justice, or a management capacity may be considered in lieu of the degree requirement. Required either a minimum of three years of experience working with people with disabilities, neurological challenges or mental illness; or a minimum of three years of experience conducting investigations of abuse, neglect or exploitation. Prior experience in a leadership role preferred.

Special Skills:

Effective written and verbal communication skills required, as well as effective interpersonal, organization, and time management skills. Ability to operate independently, work with confidential and sensitive information, handle stress, and prioritize own workload required. Working knowledge of research and investigative procedures and the ability to effectively interface with a wide range of constituencies. Operative knowledge of MS Office software and Google programs required. Valid driver’s license required in incumbent’s legal name and current address with no provisional restrictions. Minimum 18 years of age required.

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